hbajee's Privacy Policy

1. Introduction and Applicability

hbajee is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to all individuals who use the hbajee website https://hbajeeapk.cam and its applications.

The purpose of this policy is to clearly inform you about what data we collect, why we collect it, how we use and protect it, and what rights you have in this regard. Our Terms and Conditions are linked to this privacy policy and both documents should be read together.

By using our platform, you consent to the data processing practices described in this policy. If you disagree with any part of this policy, you are requested not to use our services.

2. Types and Methods of Data Collection

hbajee collects user data in various ways. The types of data collected and the methods of collection are described in detail below:

2.1 Information You Provide Directly

Information you provide yourself when opening an account or using our services:

• Full name, date of birth, and national ID number
• Mobile number and email address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Password (stored in encrypted form — no staff member can view it)
• Records of communication with the support team

2.2 Automatically Collected Information

When you use our platform, some information is automatically recorded through technical means:

• IP address and device type
• Browser and operating system information
• Session duration, page visit data, and click patterns
• Login and logout times and dates
• Gaming activity and betting history

2.3 Information Received from Third Parties

Some supporting information may be collected from approved third-party services during the identity verification process. This is only done when it is necessary to ensure account security.

3. Purpose of Data Use

hbajee uses collected data only for specific and legitimate purposes. The main areas of use are listed below:

• Account Management: To handle registration, verification, login, and account security.
• Payment Processing: To complete deposit and withdrawal transactions and maintain financial records.
• Customer Support: To resolve issues via 24/7 live chat and email, and to improve the quality of support.
• Security and Fraud Prevention: To detect unusual activity on accounts and provide protection.
• Responsible Gaming: To identify patterns of excessive gaming and provide the necessary support.
• Service Improvement: To analyse service quality and improve the user experience.
• Legal Compliance: To retain data as required to comply with applicable laws and regulations.

We do not use your data for purposes beyond those described above. If we need to use your data for any new purpose, you will be informed in advance.

4. Data Storage and Security

To ensure the security of your data, hbajee applies industry-standard technical and organisational measures. The security steps we follow are:

4.1 Technical Protection

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Passwords and sensitive data are hashed using strong encryption algorithms.
• Firewalls and intrusion detection systems remain active.
• Regular security audits and vulnerability assessments are conducted.

4.2 Organisational Protection

• Only authorised staff can access data, and only to the extent necessary.
• All staff are trained and contractually bound to maintain confidentiality.
• Data access logs are reviewed regularly.

Even so, complete security on the internet cannot be guaranteed. We provide the highest level of protection, but you also have a responsibility in keeping your data safe — particularly by using a strong password and keeping your account details private.

5. Sharing Data with Third Parties

hbajee does not sell, rent, or transfer your personal data to third parties for commercial purposes. However, some data may be shared in the specific circumstances below:

5.1 Service Provider Partners

We work with certain trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical support. These partners receive data only for specific contracted tasks and may not use it for any other purpose.

5.2 Legal Obligations

Data may be disclosed in order to comply with court orders, valid requests from government authorities, or applicable law. In such cases, hbajee will endeavour to notify you in advance where possible, unless legally prevented from doing so.

5.3 Fraud Prevention

In cases of serious fraud or deception, relevant data may be shared with the concerned financial institutions or authorities.

6. Cookies and Tracking Technologies

The hbajee website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the service.

6.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions, security checks, and core functions. Disabling these may prevent the site from working properly.
• Functional Cookies: Used to remember your preferences (language, interface settings).
• Analytical Cookies: Used to understand which pages are visited most, so we can improve the service.

6.2 Cookie Controls

Most browsers have options to control cookies. You can go to your browser settings to block or delete cookies. However, disabling certain essential cookies may cause some site features to stop working.

7. Your Rights and Controls

You have certain fundamental rights over your own data, which hbajee respects:

7.1 Right to Access and Correct Data

You can contact our support team at any time to view the data stored in your account and request corrections to any inaccurate information.

7.2 Right to Delete Data

In certain circumstances you may request that your data be deleted. However, some data may need to be retained for a defined period for legal or security reasons.

7.3 Right to Object to Processing

If you believe your data is being processed improperly, please inform our support team. We will respond within 30 working days.

hbajee is committed to responsible gaming. If you wish to set gaming limits or self-exclude, we offer that option — and your data remains protected throughout that process.

8. Account Verification and Age Confirmation

Confirming your identity and age is required when opening an account on hbajee. During this process we verify the following information:

• National ID number or passport details
• Date of birth (to confirm age 21+)
• Mobile number (via OTP verification)

This verification data is used solely for identity confirmation and is stored with the highest security. Payment withdrawals cannot be made from unverified accounts.

9. Data Retention Period

hbajee retains your data only for as long as it is necessary. The general data retention policy is as follows:

• Active Account Data: All data is retained for as long as the account remains active.
• Closed Account Data: Even after an account is closed, certain data is retained for a defined period due to legal and financial obligations.
• Transaction Records: Financial transaction records are retained for the period required under applicable law.
• Support Conversations: Retained for a defined period to ensure quality of customer service.

Once the retention period ends, data is securely deleted or anonymised.

10. Payment Data Protection

Security is the top priority for financial transactions. hbajee supports bKash, Nagad, Rocket, Upay, and bank transfer for deposits and withdrawals.

Things to keep in mind for payment data security:

• Never share your payment PIN or password with anyone — our support team will never ask for it.
• Always check your transaction SMS or notifications.
• If you notice anything unusual in your account, contact support immediately.
• Payment method verification data is transmitted via a secure SSL connection.

11. Changes to the Privacy Policy

hbajee may update this privacy policy when needed. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, you will be notified via your registered email or mobile.
• Continuing to use the platform after changes have been made will be treated as acceptance of the new policy.

We recommend reviewing this page regularly. You can also read our About Us page for a full understanding of our service terms.

12. Contact

If you have any questions or requests about this privacy policy, please contact us:

Privacy-related requests are typically responded to within 30 business days. Complex matters may take a little longer — in such cases, you will be notified in advance.